Question 1

How do I login with my Sellpass account?

Accepted Answer

All customers account from our Sellpass shop have been migrated, just press the Sellpass button from the login page and enter the email linked to your Sellpass account, a password will be sent to your email.

Question 2

I had money on my Sellpass account, was it transfered?

Accepted Answer

Yes all accounts have been moved with their balance and statistics.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, Apple Pay, and Google Pay through Stripe. We also support cryptocurrency payments through Cryptomus and Cash App payments.

Question 4

How will I receive my order?

Accepted Answer

Your order will be sent to your email. The items you purchased will be accessible from your account.

Question 5

What is your refund policy?

Accepted Answer

We do not offer any refund. You may get your order replaced depending on the TTL of the products.

Question 6

How does the wallet/balance system work?

Accepted Answer

You can top up your account balance using our supported payment methods. This balance can then be used for faster checkout on future purchases. Any unused balance remains in your account indefinitely.

Question 7

The product I'm trying to buy is out of stock

Accepted Answer

You can enter your email if you're not logged in or just enable the notifications to get alerted by emails and right on the shop when we restock this product.

Question 8

How long do I have to complete my purchase?

Accepted Answer

Once you create an order, you have 3 hours to complete the payment. After this time, the order expires and you'll need to create a new one. This helps us manage inventory and pricing accurately.

Question 9

How to sign up?

Accepted Answer

Click the register button and enter a valid email, and a strong password.

Question 10

How to order?

Accepted Answer

You can either add the products of your choice to cart or hit the Quick Checkout button to order faster.

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